Shipping Policy

Last Updated: July 28, 2026

Welcome to PetlyNest. We are committed to delivering your pet products safely and as quickly as possible. Please read our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday (excluding public holidays).

• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times may vary depending on your location:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Europe: 7–18 business days

• Other International Locations: 10–25 business days

Please note that delivery times are estimates and may be affected by customs, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the items in your order.

From time to time, PetlyNest may offer free shipping promotions. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if tracking is available). You can use this number to monitor the status of your shipment.

Incorrect Address

Please ensure that your shipping address is accurate before placing your order. PetlyNest is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it ships.

Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays can sometimes occur.

If your package has not arrived within the estimated delivery timeframe, please contact us, and we will investigate the issue with the shipping carrier.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your package. Include your order number and clear photos of the damaged item so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact us:

PetlyNest
Email: us71733631@gmail.com